Privacy Policy

Last updated: January 25, 2026

1. Introduction

Welcome to Pallet Truck Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pallettruckhub.com or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Fill out contact or quote request forms
  • Create an account on our website
  • Make a purchase or place an order
  • Subscribe to our newsletter
  • Contact our customer support team

This information may include:

  • Name and contact information (email, phone number, address)
  • Company name and business details
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Device identifiers

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Respond to your inquiries and provide customer support
  • Send order confirmations and shipping updates
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Analyze website usage and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
  • Business Partners: Trusted partners for order fulfillment and customer service
  • Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve your browsing experience
  • Provide personalized content and ads

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Access controls and employee training

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Object to processing of your information
  • Data portability (receive your data in a portable format)

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us: