Frequently Asked Questions

We accept T/T (30% deposit, 70% before shipment), L/C (Letter of Credit) at sight, and D/P (Documents against Payment). For long-term partners, we can discuss flexible payment arrangements.

Standard models: 15–20 days after deposit received. OEM orders with custom specifications: 25–35 days. We maintain stock of popular models for faster delivery.

Our standard pricing is FOB Tianjin, China. We also offer CIF and EXW terms. Contact our sales team for a detailed quotation based on your preferred terms and destination port.

Yes. We provide full OEM/ODM services including custom logos, brand labels, color customization, packaging design, and product specification adjustments. Help us understand your market and we'll tailor the product accordingly.

Absolutely. We encourage sample orders so you can evaluate quality firsthand. Sample pricing and shipping costs apply. Sample costs can be credited against your first bulk order.

Our hand pallet trucks are CE certified and manufactured under ISO 9001:2015 quality management system. SGS or other third-party inspection can be arranged before shipment upon request.

Each unit is individually packed in carton or wooden case. For container loading, we optimize packing to maximize container utilization. A 20ft container fits approximately 80–100 units depending on the model.

We provide a 1-year warranty on the hydraulic pump. We also supply technical documentation, maintenance guides, and spare parts. Our team is available for any technical questions your customers may have.